1. Information We Collect
Information You Provide
- Name, email address, phone number, and organisation when completing contact or newsletter forms
- Professional details such as job title and field of work
- Messages and communications you send to us
Information Collected Automatically
- IP address, browser type, operating system, and referring URL
- Pages visited, time on site, and navigation patterns via analytics cookies (only with consent)
- Device identifiers for security and fraud prevention
2. How We Use Your Data
We use your information to: respond to enquiries; send the WetlandNeuron Dispatch (with your explicit consent); improve our website and services; comply with legal obligations; prevent fraudulent or abusive activity; and process any service agreements.
Our lawful basis under GDPR is: Consent (marketing communications), Contract (service delivery), and Legitimate Interests (site security and analytics).
3. Cookies
We use essential cookies required for site function and, with your consent, analytics cookies. See our full Cookie Policy for details on each cookie category and how to manage your preferences.
4. Third-Party Services
We may use trusted third-party services including: email delivery providers (e.g. Mailchimp), web analytics (e.g. Google Analytics — only with consent), and cloud hosting infrastructure (e.g. Azure). Each third party operates under its own privacy policy and appropriate data processing agreements where required by law.
5. Data Retention
We retain contact enquiry data for up to 2 years. Newsletter subscriber data is retained until you unsubscribe. Analytics data is retained per the provider's standard retention settings (typically 26 months for Google Analytics). You may request deletion at any time.
6. Your Rights
Depending on your jurisdiction, you have the right to: access your data; correct inaccurate data; request deletion ("right to be forgotten"); restrict or object to processing; data portability; and withdraw consent at any time. California residents additionally have the right to know what categories of personal information we have sold (we do not sell personal data) and opt-out.
To exercise any right, email: privacy@wetlandneuron.com. We will respond within 30 days.
7. Data Security
We implement industry-standard security measures including TLS encryption, access controls, and regular security audits. Despite these measures, no data transmission over the internet is 100% secure. We encourage you to use strong passwords and report any suspected breaches immediately.
8. International Transfers
Your data may be transferred to and processed in countries outside the European Economic Area. Where this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.
9. Changes to This Policy
We may update this Privacy Policy periodically. Significant changes will be communicated via email to subscribers or by a prominent notice on our website. The "last updated" date at the top of this page reflects the most recent revision.
10. Contact Us
For privacy-related enquiries: WetlandNeuron Privacy Team, 12 Marsh Lane Suite 400, Everglade City, FL 34139, USA. Email: privacy@wetlandneuron.com.